Typographical Errors. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for the product(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Contact Us First
Please contact us at (800)-637-6912 or info@thetroutfitter.com before returning any item or initiating a refund.
We are committed to resolving any issues promptly and may offer alternatives to a refund, such as replacement, repair, or exchange.
Conditions for Refunds
You may return defective or incorrect items for a replacement, correction of the defect, or a full refund at our discretion.
Exchanges
Exchanges in size, weight, etc., are subject to availability. We may exchange the item or provide a refund minus a restocking fee equivalent to our outbound freight.
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exceptions
Certain items may not be eligible for a refund. These include personalized items or items damaged due to customer mishandling.
Shipping
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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