Refunds & Repairs

Disclaimer

We reserve the right to cancel or refund any order in the event of pricing errors or inventory discrepancies. If such an issue occurs, we will cancel the order and issue a full refund immediately.

Drop-Shipping Products

Some of the products we offer may be fulfilled through third-party drop-shipping partners. Availability, shipping times, and inventory levels are subject to change based on our suppliers. In rare cases, an item may become unavailable after an order is placed. If this happens, we will notify you as soon as possible and provide a full refund or alternative options if available.

We strive to ensure accurate product descriptions, pricing, and availability, but we are not responsible for delays or changes made by third-party vendors.

If you have any questions about your order, feel free to contact us for assistance.

If you are not satisfied with your purchase, we are happy to assist you with returns and refunds. Please read the following information carefully for full details on how to proceed.

You may return defective or incorrect items for a replacement, correction of the defect, or a full refund at our discretion.

Exchanges in size, weight, etc., are subject to availability. We may exchange the item or provide a refund minus a restocking fee equivalent to our outbound freight.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Certain items may not be eligible for a refund. These include personalized items or items damaged due to customer mishandling.

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

All fly rod repair requests must be initiated by filling out a repair form on the manufacturer's official website. The repair form should include the information provided on the warranty card issued at the time of purchase.

The following manufacturers are supported under this repair policy: SAGE, REDINGTON, ORVIS, WINSTON, GLOOMIS, T&T. ECHO offers replacement tips directly through their website.

Please note that not all rod models from the above manufacturers are supported for repairs. Contact us for clarification before submitting a repair request. Lead times for repairs may vary significantly depending on the manufacturer and specific rod model.

We may assist in coordinating the shipping and handling of your rod to the manufacturer's repair center. Once your rod is received by the repair center, further communication and updates will be directly handled by the manufacturer or their designated repair service.

Ensure that the contact information provided in the repair form is accurate and up-to-date. This information will be used for all communication regarding your repair.

Repairs may be subject to warranty terms and conditions specified by the manufacturer. Please refer to your warranty card or manufacturer for details regarding coverage and exclusions.

The following terms and conditions govern all use of the The Troutfitter website and all content, services, and products available at or through the website. The website is owned and operated by The Troutfitter. The website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, The Troutfitter's Privacy Policy) and procedures that may be published from time to time on this Site by The Troutfitter (collectively, the “Agreement”).

By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any services. If these terms and conditions are considered an offer by The Troutfitter, acceptance is expressly limited to these terms. The Troutfitter reserves the right to change or modify these terms at any time.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Troutfitter reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

This Agreement does not transfer from The Troutfitter to you any The Troutfitter or third party intellectual property, and all right, title, and interest in and to such property will remain solely with The Troutfitter. The Troutfitter trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Troutfitter.

To the maximum extent permitted by applicable law, in no event shall The Troutfitter or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of profits, loss of data, or other information) arising out of or in connection with your use of or inability to use the website or the services, even if The Troutfitter has been advised of the possibility of such damages.

Any claim relating to The Troutfitter website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

This Privacy Policy describes how The Troutfitter (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thetroutfitter.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself.

You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients

Identifiers such as basic contact details and certain order and account information

Personal information categories listed in the California Customer Records statute such as basic contact

details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment

processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.